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Return Policy
Our Commitment to You

We want you to be completely delighted with your purchase and your shopping experience at My First Pearls. If you are unsatisfied with your purchase please call us at 1-888-707-7772 first to explain your concern or issue. We will make every reasonable effort to accommodate you and correct the situation to your satisfaction.

Ordered the Wrong Size?
If you ordered a custom beaded bracelet or custom beaded necklace and now find you need a smaller or larger size use our convenient resizing service.

30-Day Return Policy
If you are not completely satisfied with your purchase you may return any un-engraved, un-worn item in its original condition & packaging within 30 days for a refund of the purchase price of the item (plus sales tax if applicable).

Some limitations apply. Please see the Return Limitations section for complete details.

Refunds will be given in the original form of payment. The amount credited will be the item purchase price plus sales tax, less the shipping charges and any restocking fees (if applicable). Items that shipped "free" are subject to actual shipping costs incurred (typically $3.50).
Return Limitations
Engraved items cannot be returned for a refund. If you believe there is a defect in workmanship or quality please call us toll-free at 1-888-707-7772 so we can correct the issue. Normally this involves replacing a defective engraved item at no cost to you.

A 15% restocking fee may apply to returned items that are personalized, but not engraved. An example would be a personalized name bracelet with letter beads spelling a name which required de-stringing (cutting the wire) upon return.

Charges for gift-wrapping and gift cards are non-refundable except in the case of defect or error on our part.

How to Make a Return

Please Note - Engraved items cannot be returned for a refund. We will not accept items that are damaged, altered, or show signs of wear.
  1. Fill Out the 30-Day Return Form
    Download 30-Day Return Form (PDF1 - 12.2 KB) • 1requires Adobe® Acrobat Reader free download

  2. Package Your Return
    Package your return in its original packaging materials. Include all accompanying items such as gift boxes, matching satin pouches, pearl appraisal reports, and the completed 30-Day Return form

  3. Ship Your Package
    Ship your return package to the following address.
    My First Pearls®
    Attn: Returns Dept.
    3245 Main Street
    Suite 235-204
    Frisco, TX 75033
  4. Insure Your Return Package
    We are not responsible for lost or damaged returns, therefore we recommend all return packages be shipped with insurance and delivery confirmation and/or a tracking number. Return shipping is the responsibility of the customer. Original shipping costs are not refundable and will be deducted from the refund amount.
Once we receive your returned item in our returns department please allow us 1-5 business days to process your refund.
Beautiful Bracelets for Baby and Girl

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